KaalMap.com
Cancellation & Refund Policy
Personalized Vedic astrology guidance for better-timed decisions.
Digital, personalized service
Each KaalMap report is calculated and written for you from the birth details and question you submit, so it cannot be restocked or resold.
Before delivery
If payment succeeded but your report was not generated or made available, contact support@kaalmap.com with the payment reference. We will either deliver the report or refund the payment.
After delivery
Once a report has been generated and made available to you, the order is considered delivered and is generally not cancellable or refundable, except in the cases below.
Refund exceptions
A refund will be reviewed and, where verified, issued in these cases: (1) duplicate payment for the same order; (2) payment captured but the report was not delivered; (3) an incorrect amount was charged; (4) a material service failure such as a report that is unusable, empty or generated for clearly wrong details submitted correctly by you; (5) where a refund is required by applicable law.
How to request
Email support@kaalmap.com within 7 days of payment from the email used at checkout, with the transaction reference and a short description of the issue.
Processing
Verified refunds are approved after review and returned to the original payment method through Razorpay. Banks and card issuers typically take 5–7 working days after the refund is initiated to credit the amount.
Unused package credits
Unused questions in a 3-question or 5-question package stay available to the same email address. Once any question in the package has been delivered, remaining credits are not separately refundable or transferable.
Cancellation
You can stop at any time before payment at no cost. There is no subscription, so nothing recurs and nothing needs to be cancelled after purchase.
Support
Write to support@kaalmap.com or call +91 98455 62893 with your purchase email and transaction reference.